Terms & Conditions

1. Interpretation

1.1 The definitions and rules of interpretation in this clause apply in these Terms.

‍1) API Fees: the API usage fees, if applicable, payable by the Subscriber to Pledge for use of APIs through the Services, as set out on the Site or as otherwise notified by Pledge to the Subscriber.

2) APIs: any application programming interface which Pledge makes available to Subscribers to support a Subscriber’s access to the Services in accordance with these Terms.

3) API Key: the security key that Pledge makes available to the Subscriber for the purposes of accessing the API

4) Authorised Users: those employees, agents and independent contractors of the Subscriber who are authorised by the Subscriber to use the Services and the Documentation, as further described in use clause 4.2(d).

5) Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

6) Controller: shall have the meaning as specified in clause 7.2.

7) Confidential Information: information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 13.5 or clause 13.6

8) Dashboard: the Pledge dashboard available through the Supplier’s Site through which Subscriber’s may access account details and view details of the Services

9) Documentation: any information made available to the Subscriber by Pledge on the Site, or such other web address notified by Pledge to the Subscriber from time to time which sets out a description of the Services and the user instructions for the Services.

10) Encumber: to grant an Encumbrance or allow an Encumbrance to be granted

11) Encumbrance: any mortgage, charge, pledge, lien, encumbrance, assignment, security interest, title retention, preferential right, trust arrangement, right of set-off or any other security agreement or arrangement in favour of any person by way of security for the payment of a debt or any other monetary obligation.

12) Effective Date: the date that the Subscriber accepts these Terms or signs up to use the Service, whichever is earlier.

13) Fees: any and all fees payable for the Services, as set out on the Site, including, without limitation any applicable Subscription Fees and/or any API Fees.

14) Initial Subscription Term: the subscription term selected by the Subscriber on the Site when signing up to receive the Services

15) Marks: means:-

(a) any trade marks, trade names, service marks, trade dress, logos, URLs and domain names;

(b) any identifying slogans and symbols;

(c) any abbreviation, contraction or simulation of any of the items in paragraph (a) or paragraph (b); and

(d) the “look and feel”, of a party to this agreement, whether or not registered.

16) Normal Business Hours: 9.00 am to 5.00 pm local UK time, each Business Day

17) Processor: shall have the meaning as specified in clause 7.2.

18) Personal Data: shall have the meaning as specified in clause 7.2.

19) Renewal Period: the period described in clause 16.1.

20) Services: the Pledge services provided by Pledge to the Subscriber under these Terms, further described and defined in the Documentation.

21) Site: www.pledge.io, or any other website notified to the Subscriber by Pledge from time to time.

22) Software: the online software applications provided by Pledge as part of the Services.

23) Subscriber Data: the data inputted by the Subscriber, Authorised Users, or Pledge or Independent Software Vendor on the Subscriber's behalf for the purpose of using the Services or facilitating the Subscriber's use of the Services.

24) Subscription Fees: the subscription fees, if applicable, payable by the Subscriber to Pledge for the access to the Platform, as set out on the Site or as otherwise notified by Pledge to the Subscriber.

25) Subscription Term: has the meaning given in clause 16.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).

26) User Subscriptions: the user subscriptions which the Subscriber signs up for on the Site and, if applicable, purchases pursuant to clause 11.1, which entitle Authorised Users to access and use the Services and the Documentation in accordance with these Terms.

27) Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

28. Vulnerability: a weakness in the computational logic (for example, code) found in software and hardware components that when exploited, results in a negative impact to the confidentiality, integrity, or availability, and the term Vulnerabilities shall be construed accordingly. 

1.2 Clause, schedule and paragraph headings shall not affect the interpretation of these Terms.

1.3 A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors or permitted assigns.

1.4 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

1.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

1.6 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders. 

1.7 A reference to a statute or statutory provision is a reference to it as it is in force as at the date of these Terms.

1.8 A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of these Terms under that statute or statutory provision.

1.9 A reference to writing or written includes e-mail.

1.10 References to clauses and schedules are to the clauses and schedules of these Terms; references to paragraphs are to paragraphs of the relevant schedule to these Terms.

2. These Terms

By signing up to receive the Services via the Site, or otherwise agreeing with Pledge to receive the Services, the Subscriber agrees to be bound by these Terms.

3. Variation to these Terms

Pledge may revise these Terms or any additional terms and conditions that are relevant to the Services from time to time to reflect changes in the law or to the Services by updating the version of these Terms on the Site.  The Subscriber agrees to review the Terms regularly and that by continuing to use the Services the Subscriber shall be bound by the current version of the Terms on the Site from time to time. The Subscriber agrees that Pledge shall not be liable to the Subscriber or to any third party for any modification of the Terms.

4. User subscriptions

4.1 Subject to the Subscriber signing up for and, if applicable, purchasing the User Subscriptions in accordance with clause 5.2 and clause 11.1, the restrictions set out in this clause 4 and the other terms and conditions of these Terms, Pledge hereby grants to the Subscriber a non-exclusive, non-transferable right, without the right to grant sublicences, to permit the Authorised Users to use the Services and the Documentation during the Subscription Term solely for the Subscriber's internal business operations.

4.2 In relation to the Authorised Users, the Subscriber undertakes that:

d) the maximum number of Authorised Users that it authorises to access and use the Services and the Documentation shall not exceed the number of User Subscriptions it has signed up for or purchased from time to time;

e) it will not allow or suffer any User Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or Documentation;

f) each Authorised User shall keep a secure password for his use of the Services, and such password shall be changed every ninety (90) days and that each Authorised User shall keep his password confidential;

g) it shall maintain a written, up to date list of current Authorised Users and provide such list to Pledge within 5 Business Days of the Supplier's written request at any time or times;

h) it shall permit Pledge or the Supplier's designated auditor to audit the Services in order to establish the name and password of each Authorised User and the Subscriber's data processing facilities to audit compliance with these Terms. Each such audit may be conducted no more than once per quarter, at the Supplier's expense, and this right shall be exercised with reasonable prior notice, in such a manner as not to substantially interfere with the Subscriber's normal conduct of business;

i) if any of the audits referred to in clause 4.2(e) reveal that any password has been provided to any individual who is not an Authorised User, then without prejudice to the Supplier's other rights, the Subscriber shall promptly disable such passwords and Pledge shall not issue any new passwords to any such individual; and

j) if any of the audits referred to in clause 4.2(e) reveal that the Subscriber has underpaid Subscription Fees to the Supplier, then without prejudice to the Supplier's other rights, the Subscriber shall pay to Pledge an amount equal to such underpayment as calculated in accordance with the prices set out in clause 11 within 10 Business Days of the date of the relevant audit.

4.3 The Subscriber shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that, or use the Services in such a way that:

d) facilitates illegal activity;

e) is otherwise illegal or causes damage or injury to any person or property;

f) violates any third party right;

g) attempts to impersonate another person or entity;

h) falsely states, misrepresents, or conceals your affiliation with another person or entity; or

i) improperly solicits personal or sensitive information from other users. 

and Pledge reserves the right, without liability or prejudice to its other rights to the Subscriber, to disable the Subscriber's access to the Services or any material that breaches the provisions of this clause.  

1.1 The Subscriber shall not, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under these Terms;

d) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or

c) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or

d) access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or

e) use the Services and/or Documentation to provide services to third parties; or

f) subject to clause 24.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or

g) attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 4; or

h) introduce or permit the introduction of any Virus or Vulnerability into the Supplier's network and information systems. 

4.5 The Subscriber shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify the Supplier.

4.6 Without prejudice to the other obligations set out in this clause 4, any Subscriber using Services during a free trial basis is subject to fair usage, such fair usage to be determined in the reasonable opinion of Pledge.

4.7 The rights provided under this clause 4 are granted to the Subscriber only, and shall not be considered granted to any subsidiary or holding company of the Subscriber.

4.8 Pledge shall not be liable for anything done by the Subscriber in breach or contravention of this clause 4.

5. Additional Services

5.1 Subject to clause 5.2, the Subscriber may, from time to time during any Subscription Term, purchase additional Services through the Site for the fees specified on the Site in accordance with the provisions of these Terms.

5.2 Subject to the availability of the additional Services, the Subscriber may purchase additional Services for the relevant fees as notified to the Subscriber either by Pledge or via the Site.  The Subscriber shall pay to the Supplier, in accordance with clause 11.2, any such relevant fees

6. Services & Support

6.1 Pledge shall, during the Subscription Term, provide the Services and make available the Documentation to the Subscriber on and subject to the terms of these Terms.

6.2 Pledge shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for unscheduled maintenance performed outside Normal Business Hours, provided that Pledge has used reasonable endeavours to give the Subscriber at least 6 Normal Business Hours' notice in advance.

6.3 Pledge reserves the right to change or update information and to correct errors, inaccuracies or omissions relating to the Services and/or applicable Fees and charges at any time without prior notice.

6.4 Pledge will, as part of the Services, provide the Subscriber with the Supplier's standard customer support services and additional support (if any), in accordance with relevant Services used by the Subscriber as set out on the Site. Pledge may amend the standard customer support services it provides in its sole and absolute discretion from time to time

7. Data protection

7.1 The Subscriber shall be responsible for the Subscriber Data and complying with any regulations, laws, or conventions applicable to the Subscriber Data and its use of the Services and the Site. The Subscriber warrants that its collection and use of any personal information or data provided while using the Services and the Site complies with all applicable data protection laws, rules, and regulations. 

7.2 For the purposes of this clause, the following definitions shall apply: -

Applicable Laws: mean (for so long as and to the extent that they apply to the Supplier) the Data Protection Legislation and any other laws that applies in the UK;

Controller, Processor, Data Subject, Personal Data, Personal Data Breach, processing and appropriate technical and organisational measures:  as defined in the Data Protection Legislation;

Data Protection Legislation:  all applicable data protection and privacy legislation in force from time to time in the UK including the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

7.3 Pledge and the Subscriber shall comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.

7.4 The parties acknowledge that for the purposes of the Data Protection Legislation, the Subscriber is the Controller and Pledge is the Processor.

7.5 Without prejudice to the generality of clause 7.3, the Subscriber will ensure that it has all the necessary appropriate consents and notices in place to enable the lawful transfer of the Personal Data to Pledge for the duration and purposes of these Terms.

7.6 Without prejudice to the generality of clause 7.3, Pledge shall, in relation to any Personal Data processed in connection with the performance by Pledge of its obligations under these Terms:

d) process that Personal Data only on the documented written instructions of the Subscriber unless Pledge is required by Applicable Laws to otherwise process that Personal Data. Where Pledge is relying on Applicable Laws as the basis for processing Personal Data, Pledge shall promptly notify the Subscriber of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit Pledge from so notifying the Subscriber;

e) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Subscriber, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

f) not transfer any Personal Data outside of the European Economic Area unless the prior written consent of the Subscriber has been obtained and the following conditions are fulfilled: -

(i) the Subscriber or Pledge has provided appropriate safeguards or relied upon another approved transfer mechanism in relation to the transfer;

(ii) the data subject has enforceable rights and effective legal remedies;

(iii) Pledge complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and

(iv) Pledge complies with reasonable instructions notified to it in advance by the Subscriber with respect to the processing of the Personal Data.

g) assist the Subscriber, at the Subscriber's cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

h) notify the Subscriber without undue delay on becoming aware of a Personal Data Breach;

i) at the written direction of the Subscriber, delete or return Personal Data and copies thereof to the Subscriber on termination of the Services unless required by Applicable Law to store the Personal Data; and

j) maintain complete and accurate records and information to demonstrate its compliance.

7.7 The Subscriber provides its prior, general authorisation for Pledge to appoint processors to process any Personal Data, provided that the Supplier: -

d) shall ensure that the terms on which it appoints such processors comply with Data Protection Legislation, and are consistent with the obligations imposed on Pledge in this clause 7;

e) shall remain responsible for the acts and omission of any such processor as if they were the acts and omissions of the Supplier; and

f) shall inform the Subscriber of any intended changes concerning the addition or replacement of the processors, thereby giving the Subscriber the opportunity to object to such changes provided that if the Subscriber objects to the changes and cannot demonstrate, to the Supplier's reasonable satisfaction, that the objection is due to an actual or likely breach of Data Protection Legislation, the Subscriber shall indemnify Pledge for any losses, damages, costs (including legal fees) and expenses suffered by Pledge in accommodating the objection.

8. Third party providers

8.1 The Subscriber acknowledges and agrees that  the Services may enable or assist it to access the website content of, correspond with, and purchase products and/or services from, third parties via third-party websites and that it does so solely at its own risk. 

8.2 Pledge makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by the Subscriber, with any such third party.  Any contract entered into and any transaction completed via any third-party website is between the Subscriber and the relevant third party, and not the Supplier.  Pledge recommends that the Subscriber refers to the third party's website terms and conditions and privacy policy prior to using the relevant third-party website.  Pledge does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services

8.3 Where the Subscriber receives products and/or services from a third-party software provider engaged in the development or provision of software-related services that use the API (“Independent Software Vendor”), the Subscriber acknowledges and agrees that: 

a) it shall be entitled to disclose the API Key at its own risk to such Independent Software Vendor solely for the purposes of allowing the Independent Software Vendor to make the Subscriber Data available via the API Key; and 

c) the Subscriber Data may be made available via the API Key rather than the Site, and Pledge shall not be liable for any failure by the Independent Software Vendor to make the Subscriber Data available to the Subscriber.

9. Supplier's obligations

9.1 Pledge undertakes that the Services will be performed substantially in accordance with the Documentation and with reasonable skill and care.

9.2 The undertaking at clause 9.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier's instructions, or modification or alteration of the Services by any party other than Pledge or the Supplier's duly authorisedcontractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Subscriber with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Subscriber's sole and exclusive remedy for any breach of the undertaking set out in clause 9.1.  

9.3 The Supplier:

d) does not warrant that:

i) the Subscriber's use of the Services will be uninterrupted or error-free;

ii) that the Services, Documentation and/or the information obtained by the Subscriber through the Services will meet the Subscriber's requirements; or

ii) the Software or the Services will be free from Vulnerabilities or Viruses.

e) is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Subscriber acknowledges that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

9.4 These Terms shall not prevent Pledge from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under these Terms.

9.5 Pledge warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under these Terms.

9.6 Pledge shall follow its standard archiving procedures for Subscriber Data as may be notified to the Subscriber from time to time. In the event of any loss or damage to Subscriber Data, the Subscriber's sole and exclusive remedy against Pledge shall be for Pledge to use reasonable commercial endeavours to restore the lost or damaged Subscriber Data from the latest back-up of such Subscriber Data maintained by Pledge in accordance with the archiving procedure. Pledge shall not be responsible for any loss, destruction, alteration or disclosure of Subscriber Data caused by any third party (except those third parties sub-contracted by Pledge to perform services related to Subscriber Data maintenance and back-up for which it shall remain fully liable).

10. Subscriber's obligations

10.1 The Subscriber shall:

d) provide Pledge with:

i) all necessary co-operation in relation to these Terms; and

ii) all necessary access to such information as may be required by the Supplier;

in order to provide the Services, including but not limited to Subscriber Data, security access information and configuration services;

e) without affecting its other obligations under these Terms, comply with all applicable laws and regulations with respect to its activities under these Terms;

f) carry out all other Subscriber responsibilities set out in these Terms in a timely and efficient manner. In the event of any delays in the Subscriber's provision of such assistance as agreed by the parties, Pledge may adjust any agreed timetable or delivery schedule as reasonably necessary;

g) ensure that the Authorised Users use the Services and the Documentation in accordance with the terms and conditions of these Terms and shall be responsible for any Authorised User's breach of these Terms;

h) obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under these Terms, including without limitation the Services;

i) ensure that its network and systems comply with the relevant specifications provided by Pledge from time to time; and

j) be, to the extent permitted by law and except as otherwise expressly provided in these Terms, solely responsible for procuring, maintaining and securing its network connections and telecommunications links from its systems to the Supplier's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Subscriber's network connections or telecommunications links or caused by the internet.

10.2 The Subscriber shall own all right, title and interest in and to all of the Subscriber Data that is not personal data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such Subscriber Data.

10.3 The Subscriber grants Pledge a non-exclusive, worldwide, royalty-free licence to use, copy, store, transmit, modify and create derivative works of and display the Subscriber Data solely to the extent necessary to provide the Services to the Subscriber. In addition, Pledge may generate and aggregate technical and other Service-related data about the Subscriber’s use of the Services (on an anonymised basis) and it may use such aggregated data for any business purpose.

11. Charges and payment

11.1 If the Subscriber opts to receive Services to which Fees apply, the Subscriber shall pay the Fees to Pledge for use of the relevant Services in accordance with this clause 11.

11.2 The Subscriber shall on or before the Effective Date, or upon selecting to receive additional Services after the free-trial period, provide to Pledge valid, up-to-date and complete credit card details and any other relevant valid, up-to-date and complete contact and billing details and the Subscriber hereby authorises Pledge to bill such credit card:

i) on the Effective Date, for the Subscription Fees payable in respect of the Initial Subscription Term, if applicable; and

ii) at any time if the Subscriber opts to receive Services to which Fees apply, in respect of the remainder of the Initial Subscription Term or the then current Renewal Period;

iii) at any time if the Subscriber opts to upgrade the Services it receives or receive additional Services, in respect of the remainder of the Initial Subscription Term or the then current Renewal Period;

iv) subject to clause 16.1, at the start of each Renewal Period for the Subscription Fees payable in respect of such Renewal Period, if applicable.

11.3 If Pledge has not received payment from the Subscriber within 30 days after the due date, and without prejudice to any other rights and remedies of the Supplier:

d) Pledge may, without liability to the Subscriber, disable the Subscriber's password, account and access to all or part of the Services and Pledge shall be under no obligation to provide the Subscriber any or all of the Services while the invoice(s) concerned remain unpaid; and

e) interest shall accrue on a daily basis on such due amounts at an annual rate equal to 4% over the then current base lending rate of Barclays Bank PLC from time to time, commencing on the due date and continuing until fully paid, whether before or after judgement.

11.4 All amounts and fees stated or referred to in these Terms:

d) shall be payable in pounds sterling, unless otherwise stated on the Site;

e) are, unless otherwise expressly stated herein, non-cancellable and non-refundable;

f) are exclusive of value added tax, which shall be added to the Supplier's invoice(s) at the appropriate rate.

11.5 Pledge shall be entitled to increase the Fees at any time upon 30 days' prior notice to the Subscriber and such increase shall take effect at the start of the next Renewal Period following such notice.

12. Proprietary rights

12.1 The Subscriber acknowledges and agrees that Pledge and/or its licensors own all intellectual property rights in the Services and the Documentation. Except as expressly stated herein, these Terms does not grant the Subscriber any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.

12.2 Pledge confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, these Terms.

12.3 The Subscriber grants to Pledge a non-exclusive, royalty free licence to access, use and view the Subscriber Data for the purposes of providing the Services.  Pledge may also access, view, use, store, modify, combine and aggregate any usage and statistical data resulting from or relating to the Subscriber’s use of the Services.  

12.4 The Subscriber grants Pledge a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable licence to use its name and Marks for Pledge’s promotional and marketing purposes and permits Pledge to publicly acknowledge the fact that Pledge are working, or have worked, with the Subscriber, provided that Pledge provides a true description of the theme and nature of the work and do not represent that Pledge are engaged by the Subscriber after the Subscription Term ends. 

12.5 The Subscriber may revoke the licence provided under clause 12.4 by providing one months’ written notice to Pledge.

12.6 For the purposes of the Subscriber’s obligations in clause 12.7, Pledge grants the Subscriber a fully paid-up, worldwide, non-exclusive, royalty-free, non-transferable licence during the Subscription Term to use the Pledge name and logo.

12.7 The Subscriber shall ensure that the Supplier’s Marks and the attribution phrase “Powered by Pledge” are prominently stated on any webpage, documents, materials (including marketing materials), presentations (whether visual or oral) or any other place where the Services or Documentation is used or integrated.

12.8 Pledge and the Subscriber shall work together in good faith to develop marketing initiatives or strategies at the reasonable request of either party, including, case studies and promotional materials which may be published on their respective websites and marketing materials providing both parties consent in writing. 

13. Confidentiality

13.1 Each party may be given reasonable access to Confidential Information from the other party in order to perform its obligations under these Terms.  A party's Confidential Information shall not be deemed to include information that:

d) is or becomes publicly known other than through any act or omission of the receiving party;

e) was in the other party's lawful possession before the disclosure;

f) is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or

g) is independently developed by the receiving party, which independent development can be shown by written evidence.

13.2 Subject to clause 13.4, each party shall hold the other's Confidential Information in confidence and not make the other Party's Confidential Information available to any third party, or use the other Party's Confidential Information for any purpose other than the implementation of these Terms.

13.3 Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of these Terms.

13.4 A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, and it shall provide the other Party written notice of such disclosure where possible. Where notice of disclosure is not prohibited and is given in accordance with this clause 13.4, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.

13.5 The Subscriber acknowledges that details of the Services, and the results of any performance tests of the Services, constitute the Supplier's Confidential Information.

13.6 Pledge acknowledges that the Subscriber Data is the Confidential Information of the Subscriber.

13.7 No party shall make, or permit any person to make, any public announcement concerning these Terms without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.

13.8 The above provisions of this clause 13 shall survive termination of these Terms, however arising.

14. Indemnity

14.1 The Subscriber shall defend, indemnify and hold Pledge harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with (i) any breach of clause 7 (Data Protection) and (ii) the Subscriber's use of the Services and/or Documentation, provided that:

d) the Subscriber is given prompt notice of any such claim;

e) Pledge provides reasonable co-operation to the Subscriber in the defence and settlement of such claim, at the Subscriber's expense; and

f) the Subscriber is given sole authority to defend or settle the claim.

14.2 Pledge shall defend the Subscriber, its officers, directors and employees against any claim that the Subscriber's use of the Services or Documentation in accordance with these Terms infringes any United Kingdom patent effective as of the Effective Date, copyright, trade mark, database right or right of confidentiality, and shall indemnify the Subscriber for any amounts awarded against the Subscriber in judgement or settlement of such claims, provided that:

d) Pledge is given prompt notice of any such claim;

e) the Subscriber provides reasonable co-operation to Pledge in the defence and settlement of such claim, at the Supplier's expense; and

f) Pledge is given sole authority to defend or settle the claim.

14.3 In the defence or settlement of any claim, Pledge may procure the right for the Subscriber to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate these Terms immediately upon notice to the Subscriber without any additional liability or obligation to pay liquidated damages or other additional costs to the Subscriber.

14.4 In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Subscriber to the extent that the alleged infringement is based on:

d) a modification of the Services or Documentation by anyone other than the Supplier; or

e) the Subscriber's use of the Services or Documentation in a manner contrary to the instructions given to the Subscriber by the Supplier; or

f) the Subscriber's use of the Services or Documentation after notice of the alleged or actual infringement from Pledge or any appropriate authority.

14.5 The foregoing and clause 15.3(b) state the Subscriber's sole and exclusive rights and remedies, and the Supplier's (including the Supplier's employees', agents' and sub-contractors') entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.

15. Limitation of liability

15.1 Except as expressly and specifically provided in these Terms:

a) the Subscriber assumes sole responsibility for results obtained from the use of the Services and the Documentation by the Subscriber, and for conclusions drawn from such use. Pledge shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Pledge by the Subscriber in connection with the Services, or any actions taken by Pledge at the Subscriber's direction;

b) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms; and

c) the Services and the Documentation are provided to the Subscriber on an "as is" basis.

15.2 Nothing in these Terms excludes the liability of the Supplier:

a) for death or personal injury caused by the Supplier's negligence; or

b) for fraud or fraudulent misrepresentation. 

15.3 Subject to clause 15.1 and clause 15.2:

a) Pledge shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under these Terms; and

b) the Supplier's total aggregate liability in contract (including in respect of the indemnity at clause 14.2), tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Terms shall be limited to (i) total Fees paid during the 12 months immediately preceding the date on which the claim arose or (ii) in the event that no Subscription Fees are paid or payable in respect of such period, the equivalent total Subscription Fees that would have been paid under the most basic chargeable plan during the 12 months immediately preceding the date on which the claim arose.

16. Term and termination

16.1 The Services shall commence on the Effective Date and shall continue for the Initial Subscription Term and, thereafter, shall be automatically renewed for successive periods equal to the Initial Subscription Term (for example, if the Initial Subscription term is 1 month, each successive renewal period shall be periods of 1 month) (in each case, each a Renewal Period), unless terminated in accordance with clause 16.2, and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.

16.2 The Services shall not automatically renew under clause 16.1 if:

d) the Subscriber cancels its subscription to the Services via the Site at any time prior to the end of the Initial Subscription Term or any Renewal Period, in which case the provision of the Services shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period. For the avoidance of doubt, the Subscriber shall remain liable for the Subscription Fee until the end of the Initial Subscription Term, in the event that the Subscriber opt to cancel its subscription to the services prior to the end of the Initial Subscription Term;

e) Pledge notifies the Subscriber of termination at any time prior to the end of the Initial Subscription Term or any Renewal Period, in which case the provision of the Services shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or

f) they are otherwise terminated in accordance with the provisions of these Terms.

16.3 Without affecting any other right or remedy available to it, Pledge may terminate the Services with immediate effect by giving written notice to the other party.

16.4 Without affecting any other right or remedy available to it, either party may terminate these Terms with immediate effect by giving written notice to the other party if:

d) the other party fails to pay any amount due under these Terms on the due date for payment and remains in default 14 days after being notified in writing to make such payment;

e) the other party commits a material breach of any other term of these Terms and (if such breach is remediable) fails to remedy that breach within a period of 5 Business Days after being notified in writing to do so;

f) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986;

g) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;

h) the other party applies to court for, or obtains, a moratorium under Part A1 of the Insolvency Act 1986;

i) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;

j) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company, partnership or limited liability partnership);

k) the holder of a qualifying floating charge over the assets of that other party (being a company or limited liability partnership) has become entitled to appoint or has appointed an administrative receiver;

l) a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;

m) a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party's assets and such attachment or process is not discharged within 14 days;

n) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 16.4(c) to clause 16.4(j) (inclusive);

o) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or

p) the other party's financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of these Terms is in jeopardy;

16.5 On termination of the Services by either party pursuant to clause 16.2 or by Pledge pursuant to clause 16.4, there shall be no refund of any Subscription Fees already paid by the Subscriber.

16.6 On termination of the Services by Pledge pursuant to clause 16.3, Pledge shall refund pro-rata any Subscription Fees which have already been paid by the Subscriber which are applicable to the period after the date of termination until the end of the Initial Subscription Term or the then current Renewal Period.

16.7 On termination of the Services for any reason:

d) all licences granted under these Terms shall immediately terminate and the Subscriber shall immediately cease all use of the Services and/or the Documentation; 

e) each party shall return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the other party;

f) Pledge may destroy or otherwise dispose of any of the Subscriber Data in its possession unless Pledge receives, no later than ten days after the effective date of the termination of these Terms, a written request for the delivery to the Subscriber of the then most recent back-up of the Subscriber Data. Pledge shall use reasonable commercial endeavours to deliver the back-up to the Subscriber within 30 days of its receipt of such a written request, provided that the Subscriber has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Subscriber shall pay all reasonable expenses incurred by Pledge in returning or disposing of Subscriber Data; and

g) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.

17. Suspension

Pledge may suspend any use of the Services, remove any content or disable or terminate any Authorised User and/or Subscriber that Pledge reasonably and in good faith believes violates these Terms. Pledge will use commercially reasonable efforts to notify the Subscriber prior to any such suspension or disablement, unless Pledge reasonably believes that: (a) it is prohibited from doing so under applicable law or under legal process, such as court or government administrative agency processes, orders, mandates, and the like; or (b) it is necessary to delay notice in order to prevent imminent harm to the Services or a third party. Under circumstances where notice is delayed, Pledge will provide the notice to the Subscriber if and when such restrictions no longer apply.

18. Force majeure

Pledge shall have no liability to the Subscriber under these Terms if it is prevented from or delayed in performing its obligations under these Terms, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of Pledge or any other party), failure of a utility service or transport or telecommunications network, pandemic, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, earthquake, flood, storm or default of suppliers or sub-contractors, provided that, where possible, the Subscriber is notified of such an event and its expected duration.

19. Conflict

If there is an inconsistency between any of the provisions in the main body of these Terms and the Site, the provisions in the main body of these Terms shall prevail.

20. Waiver

No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

21. Rights and remedies

Except as expressly provided in these Terms, the rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.

22. Severance

If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.

23. Entire agreement

23.1 These Terms and any other agreement signed between the parties constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

23.2 Each party acknowledges that in entering into these Terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

23.3 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.

23.4 Nothing in this clause shall limit or exclude any liability for fraud.

24. Assignment

24.1 The Subscriber shall not assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms.

24.2 Pledge may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms.

25. No partnership or agency

Nothing in these Terms is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

26. Third party rights

These Terms does not confer any rights on any person or party (other than the parties to these Terms and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

27. Notices

27.1 Any notice required to be given under these Terms shall be in writing and shall be sent by email to the other party's email address, in the case of Pledge as set out on the Site, and in the case of the Subscriber as last notified to Pledge in your online account. A notice sent by email shall be deemed to have been received at the time of transmission.

27.2 The Subscriber agrees that all communications provided by Pledge electronically satisfies any legal requirement that such communications be in writing or be delivered in a particular manner and agrees to keep its Account contact information current.

28. Governing law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

29. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).